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Thank you for using our website. Use this section for information about the terms and conditions that govern your use of the site. You will also find information on orders and returns, your privacy and your security. If you have any questions, please contact us

on +44 (0)1424 420032.

Complete satisfaction promise
Lifestyle Jewellery guarantees your total satisfaction with our products and services. If for any reason you are not satisfied with your online purchase, simply call us on +44 (0)1424 420032 within 21 days and return the goods to us.

Contract for sale
The advertising of products on this site is an 'invitation to treat'. That means your order is an offer, not a contract of sale between you and Lifestyle Jewellery, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of order' email dispatched once credit card authorisation has been confirmed and stock levels have been checked.

These terms and conditions cannot be varied except by changes made by Lifestyle Jewellery on the site, which we may make from time to time. In particular, nothing said by any representative of Lifestyle Jewellery will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.

Receipt of order
Lifestyle Jewellery must receive payment in full for your order before it can be accepted. Once your credit card has been authorized and stock is checked, Lifestyle Jewellery will send you an email receipt confirming your order. Please keep this receipt for your records.

We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

Lifestyle Jewellery reserve the right to refuse to supply to any person for whatever reason.

Returning a product
If you need to return an item purchased online, contact us at sales@lifestylejewellery.com or call us on +44 (0)1424 420032 . You will need to have your original credit card details handy for this call and we will need to talk to the person who bought the item (so if you e-mail us then please leave a phone number).

The personal shopping consultant will give you a return authorisation number, which you need to include with the items being returned along with the name of the person that placed the initial order, their telephone number and the original order number. Please return (in the original packaging if possible) to Lifestyle Jewellery, 22 West Hil Road, St Leonards on Sea, East Sussex TN38 0NB. A prompt refund will be issued if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a personal shopping consultant will contact you.

Cancellations and exchanges
If you realized you made a mistake and want to cancel your order, please contact us. Since we ship quickly, it may not be possible to stop your order so please follow the instructions for 'Returning a Product' in those instances. Exchanges work in the same way. It will be faster to re-order a product rather than send it back for an exchange, so please follow the above instructions while you order the product you would like instead. We realize this means two transactions on your credit card but feel it is faster for you to get the product you would like.

Defective and damaged items
If you should receive an item that is defective, damaged or not what you ordered, please contact us within 10 days. Our personal shopping consultants will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.

Customer care and call centre hours
If you need assistance for any reason, please contact us at sales@lifestylejewellery.com or on +44 (0)1424 420032.

Representatives are available 8.30am to 5.00pm (GMT) Monday to Friday.

Payment Method

We accept payments with all major credit cards through PAYPAL, an EBAY owned company, renowned for it security and a well established payment gateway handling company. For more information on their security protection please visit https://www.paypal.com/cgi-bin/webscr?cmd=xpt/bizui/WhatIsPayPal-outside

Please don't try to send orders via email, as we cannot guarantee any secure transmission of details.

Privacy: Your details and data
Your privacy as an individual and as a customer is important to us, so we don't use the information you provide on this site to learn any more about you other than what is required to fulfil your orders or offer you services such as new alerts or reminder services.

Lifestyle Jewellery does not combine your individual information with any kind of site analysis, but we do look at the overall browsing behaviour of our customers to improve the way the site navigates. We also do not track your behaviour on any other sites or follow you once you've left lifestylejewellery.com, but we do use cookies to help us provide a personalized service.

Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998.

Email usage
Lifestyle Jewellery uses your email address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant Lifestyle Jewellery site or new gift news, but only with your permission. We will not pass your details on to any other relevant third parties that we think you may be interested in if you have requested us not to do this.

Disclaimer
Lifestyle Jewellery work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused, incorrect prices or information.

If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.

Cool off period
Customers are legally entitled to cancel an order within 7 working days of receipt of the product and to return it for a full refund. However, our Complete Satisfaction Promise extends your ability to return an unsatisfactory online purchase for up to 21 days.

Customer responsibility
Lifestyle Jewellery cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.

This site and its contents will not constitute the basis for any contractual commitment between Lifestyle Jewellery and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Lifestyle Jewellery would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Lifestyle Jewellery to sell products.

Legal Governance
Your use of this site and any contract between you and Lifestyle Jewellery for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

Copyright and other rights
All materials, including images, illustrations, designs layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licensed to Lifestyle Jewellery . The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Lifestyle Jewellery .

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Lifestyle Jewellery or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.